Menang29 Privacy Policy – Your Data Protection

01 Introduction

Menang29 ("we", "Platform", "company") is fully committed to protecting the privacy and security of your personal data. As an online casino and betting platform serving hundreds of thousands of members across Malaysia, we understand how important your trust is when it comes to handling personal information responsibly.

This Privacy Policy is provided to give you a clear and comprehensive understanding of how your personal data is collected, processed, stored, and protected. We believe transparency is the foundation of a healthy relationship between a platform and its members.

This document is prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best-practice data protection standards. If you have any questions after reading this document, our support team is available via 24/7 live chat.

02 Personal Data We Collect

Menang29 collects your personal data through several key channels. Below is a full list of data types and how they are collected:

03 How We Use Your Data

The personal data collected is used solely for legitimate purposes directly related to the operation of the menang29 platform. Specifically, your data is used to:

• Account management: Creating, verifying and maintaining your member account so you can access all platform features seamlessly.
• Transaction processing: Processing deposits, withdrawals and all financial transactions carried out on the platform securely and accurately.
• Identity verification (KYC): Meeting legal compliance requirements by verifying member identities to prevent fraud and money laundering.
• Customer service: Providing effective assistance and support when you reach out to our team via live chat or email.
• Platform security: Detecting and preventing fraudulent activity, hacking attempts or any security threats that could compromise your account.
• Personalising your experience: Providing game recommendations, relevant promotions and a platform experience better tailored to your preferences.
• Important communications: Sending account-related notifications, security updates and promotional information that you have agreed to receive.
• Platform improvements: Analysing usage patterns in aggregate (not individually) to improve platform performance, design and features.
• Legal compliance: Fulfilling legal obligations, complying with court orders or directives from the relevant regulatory bodies.

04 Legal Basis for Data Processing

Menang29 processes your personal data on valid legal grounds in accordance with Malaysia's PDPA. These grounds are as follows:

• Consent: You provide explicit consent when registering an account and agreeing to this privacy policy. You may withdraw your consent at any time, with the understanding that this may affect our ability to provide services in full.
• Contract performance: Processing is necessary to fulfil the agreement between you and menang29, including financial transaction processing and account management.
• Legal obligation: We are required to process certain data to comply with anti-money laundering (AML) laws, KYC regulations and reporting obligations to the relevant authorities.
• Legitimate interest: We process certain data based on legitimate business interests, such as fraud prevention, platform security and service performance analysis.

05 Data Sharing with Third Parties

Menang29 does not sell your personal data. However, in certain limited situations, your data may be shared with carefully selected third parties:

• Payment providers: Transaction information is shared with integrated payment providers such as FPX, TNG eWallet and partner banks to process your deposits and withdrawals.
• IT service providers: Hosting, cybersecurity, and technical infrastructure companies that support our platform's operations. All parties are bound by strict confidentiality agreements.
• Game software providers: Third-party game studios receive only the minimum session data required to deliver a smooth and fair gaming experience.
• Regulatory authorities: When required by law, court order, or directive from authorities such as Bank Negara Malaysia or law enforcement agencies.
• Independent auditors: Auditing parties that verify our platform's compliance and security may access aggregated data that does not identify individuals.

06 Data Security Measures

The security of your personal data is a top priority at menang29. We implement multiple layers of technical and organisational safeguards to protect your information from unauthorised access, loss, misuse or disclosure.

• 256-bit SSL/TLS encryption: All communications between your device and our servers are encrypted using bank-grade encryption protocols.
• Database security: Your data is stored in databases protected by strict access controls. Only authorised personnel may access member data.
• Two-factor authentication (2FA): All member accounts come with two-factor authentication options for an added layer of protection at login.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any threats or suspicious activity promptly.
• Regular security audits: Penetration testing and security audits are conducted regularly by independent parties to identify and address vulnerabilities.
• Staff training: All menang29 staff receive comprehensive data protection training and are bound by confidentiality agreements.

07 Cookies and Tracking Technologies

Menang29 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining your login session. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting aggregate information about how visitors use our platform for improvement purposes. This data is anonymised.
• Functional Cookies: Remembering your preferences such as language and interface settings so you do not need to reset them on every visit.
• Analytics Cookies: Helping us understand platform usage patterns to optimise the content and features we offer.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and user experience of the Menang29 platform.

08 Data Retention and Deletion Period

Menang29 only retains your personal data for as long as necessary for the stated purposes or as required by applicable law.

• Active account data: Retained for the duration your account is active and for a reasonable period after account closure for support and dispute purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements relating to financial records and anti-money laundering.
• Support communication logs: Retained for 2 years after the last interaction for service quality and dispute resolution purposes.
• Technical data and logs: Retained for 90 days for security and debugging purposes.
• Marketing data: Retained until you withdraw consent or request deletion.

When data is no longer needed, it will be securely deleted or anonymised using methods that comply with industry standards. You may request deletion of your data at any time by contacting our support team.

09 Your Rights as a Data Subject

Under Malaysia's PDPA and menang29's policy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the menang29 support team via 24/7 live chat. We will process your request within 30 business days. In complex cases, this period may be extended with prior notice to you.

10 Cross-Border Data Transfers

As part of integrated platform operations, your data may be processed or stored on servers located outside Malaysia. When this occurs, menang29 ensures that such transfers are carried out with adequate protections equivalent to Malaysia's PDPA standards.

Safeguards we apply to cross-border data transfers include:

• Binding data processing agreements with all overseas service provider partners
• Selection of partners operating in countries with recognised data protection standards
• Data encryption in transit and at rest
• Regular assessments of data protection compliance by involved third parties

11 Children's Privacy

The menang29 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from underage individuals.

If you believe a child has provided us with personal data without the knowledge of a parent or legal guardian, please contact us immediately. We will take prompt action to delete the data and close the associated account as soon as possible.

12 Contact Us for Privacy Inquiries

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the menang29 Data Protection Officer (DPO) through the following channels:

• 24/7 Live Chat: The fastest way to get an immediate response — available directly within the platform
• Email: [email protected] (response within 2 business days)
• General support email: [email protected]

Menang29 reserves the right to update or modify this Privacy Policy from time to time. Any material changes will be communicated to you via your registered email or an in-platform notification at least 7 days before the changes take effect. Continued use of the platform after any changes constitutes acceptance of the updated terms.